An estate agency is rarely confined to a desk. Staff need to access property records in branch, respond to enquiries while travelling and collaborate across sales, lettings and property management. We look at how these workflows depend on your devices, connections, cloud accounts and software suppliers before recommending improvements.
Our IT consulting helps you plan changes around the business, whether you are replacing ageing equipment, expanding your team or preparing another branch to open.
When an Outlook mailbox stops synchronising or a negotiator cannot log in, you need a clear route to an engineer. Northern Star gives users direct access to knowledgeable technical specialists, with remote assistance and on site support where required.
We also help source and prepare laptops, workstations and networking equipment through our hardware and software support. That keeps everyday problems and future equipment needs in the same conversation.
Your CRM needs to work alongside email, property portals such as Rightmove and Zoopla, referencing tools and document workflows. Northern Star supports the technology surrounding platforms such as Reapit, Alto, Jupix, Dezrez and Street. We investigate underlying IT issues and liaise with the relevant software supplier where specialist product intervention is needed.
Your agency may hold identity documents, viewing details, tenancy files and sensitive financial correspondence. Northern Star helps you strengthen account permissions, device protection and email security, including measures to reduce phishing and unauthorised access.
Our Microsoft 365 services help teams manage Outlook, Teams, SharePoint and OneDrive. Northern Star combines London based account management with support capability across 6 global locations, while keeping responsibility clear as your business grows.
You speak directly with knowledgeable technical specialists, not an anonymous call centre. Familiar Technical Account Managers learn how your agency operates and help turn repeat problems into sensible priorities. Whether you have 1 branch, several offices or an internal colleague who needs specialist support, we focus on clear ownership, practical advice and a support relationship that fits your team.
Tell us which systems slow your agency down. Contact Northern Star to discuss an IT support arrangement that reflects your branches, users and priorities.
Northern Star’s IT support for estate agents combines helpdesk assistance, proactive monitoring, device and software guidance, cloud support and practical cyber security. The right service depends on the number of users and branches, your existing systems and the responsibilities you want to retain internally. We agree what is included before support begins.
For a negotiator, support might mean resolving a locked account or an Outlook problem before a busy afternoon of viewings. For a branch manager, it could involve investigating unreliable Wi-Fi, planning a replacement laptop or making sure a new starter has access to the right applications.
There is also a less visible side to good IT management. Monitoring, maintenance and regular conversations help identify patterns rather than treating each recurring fault as a fresh incident. Northern Star’s familiar Technical Account Managers connect these technical issues with the priorities of your business.
Yes. Northern Star supports the IT environments used by estate agencies working with Reapit, Alto, Jupix, Dezrez and Street, along with connected tools and listing workflows. We can investigate connectivity, user access, device and integration problems, and coordinate with the relevant vendor when a fault sits within its software or hosted service.
For example, a property that has not appeared on a portal could reflect a CRM publishing setting, a stalled data feed, missing authorisation or a fault at the receiving service. The answer depends on where information stops moving.
Our role is to narrow down the cause, clarify which supplier is responsible and help your team avoid becoming the messenger between separate technical desks. This is especially useful when an email integration stops filing enquiries or a property manager cannot retrieve a document.
Northern Star does not replace the software publisher. Specialist product changes remain with the relevant vendor.
Northern Star helps estate agencies strengthen email accounts, staff awareness and access controls to reduce exposure to phishing, impersonation and payment diversion attempts. We provide email security and cyber security services, but technology cannot verify that every payment instruction is genuine. Your agency still needs an independent process for checking unusual requests involving money.
A criminal who gains access to a mailbox may read a transaction conversation and send a convincing message with altered bank details. Similar attempts can involve landlord payments, contractor invoices or communications around a property purchase.
That is why protection needs several layers. Multi factor authentication helps make stolen passwords less useful, email filtering can identify suspicious messages, and clear permissions limit access to sensitive correspondence.
Through cyber security awareness training, Northern Star can help staff recognise warning signs and know when to escalate. Your team’s own verification procedure should use contact details already held on record, never just a number or link supplied in a suspicious message.
Yes. Northern Star supports organisations with multiple offices and people working remotely, combining London based relationships with wider technical coverage. For estate agencies, we can help keep devices, Microsoft accounts and support arrangements consistent across branches, while considering the practical needs of negotiators who regularly work away from their desks.
A valuer may need secure access to correspondence and appointments from a property. A lettings manager may move between branches, while an administrator in head office needs access to shared documentation. Each person should be able to work without receiving unnecessary access to confidential files.
We can help review device requirements, account permissions and networking arrangements, and plan new equipment as the agency grows. Consistent onboarding and prompt access removal when staff leave are important, particularly where teams share mailboxes or use several cloud applications.
For agencies with international operations, Northern Star also offers global IT support. The scope of any additional projects or site visits should be agreed separately.
Northern Star can support the technical safeguards behind an estate agency’s data protection and anti money laundering processes, including account security, restricted access, secure sharing and backup planning. We do not replace legal or compliance advisers. Your business remains responsible for determining which requirements apply, keeping appropriate records and assessing its own regulatory obligations.
Estate agencies may retain identity verification documents, proof of funds, landlord details and financial correspondence. That information should be accessible to authorised employees without being unnecessarily visible to everyone in a branch or on a shared device.
The Information Commissioner’s Office explains that UK GDPR requires security measures appropriate to the data and risk. Technical measures can include permissions, authentication, device protection and the ability to restore information after an incident.
Anti money laundering requirements also differ between estate agency activity and lettings. Under current HMRC guidance, the relevant letting agency threshold is generally £10,000 monthly rent for a term of at least 1 month; the threshold changed on 30 June 2026. This does not remove other obligations for lower rent lettings businesses.
Northern Star’s Cyber Essentials support can help assess and improve baseline technical controls. Certification does not itself establish full regulatory compliance.
Northern Star helps estate agencies investigate technical outages and plan how essential work can continue while a fault is resolved. The response depends on whether the problem affects local connectivity, a device, Microsoft 365 or a third party property platform. We can also help review backups and recovery arrangements before an incident occurs.
A single failed router may take phones, email and CRM access offline together. A hosted CRM outage is different: even perfectly functioning branch equipment cannot restore a supplier’s unavailable application.
The plan should identify the cause, escalate to the right supplier and give staff an agreed alternative for urgent enquiries and appointments. Consider whether backup connectivity would help and what information staff need during an outage.
Our business continuity services help organisations identify essential activities and test recovery plans. We also advise checking whether cloud providers cover the information your agency expects them to protect; synchronised files are not necessarily a complete, independently recoverable backup.
Any recovery times and backup scope must be assessed and agreed for the actual systems in use.
Yes. Northern Star supports Microsoft 365 tools used across estate agency teams, including Outlook, Teams, SharePoint and OneDrive. We also provide an 8×8 Voice for Microsoft Teams service for organisations considering business calling through Teams. The suitability of a particular calling setup depends on your connectivity, current phones and chosen licences.
An agency relies on quick communication. If shared inboxes, calendars or documents have confusing permissions, staff can miss an enquiry or struggle to coordinate a valuation. We can review access and user management so employees have the tools they need in branch and remotely.
Our 8×8 Voice for Microsoft Teams offering can include call queues, transfers and other features subject to configuration. It is an option to explore where multiple teams need a more connected telephone setup, not an automatic replacement for every existing system.
Northern Star can plan the handover of your estate agency’s IT support by reviewing the existing environment, identifying critical systems and agreeing how access and responsibilities will transfer. We aim to reduce avoidable disruption during the change. The timetable depends on your provider’s cooperation, contracts, infrastructure and any issues uncovered in the initial review.
The first priority is understanding what the outgoing provider controls. That may include domain registration, administrator accounts, Microsoft 365, endpoint protection, backup systems, internet connections and technical documentation.
It is also worth mapping the vendors that support your CRM, listings, referencing and business phones. The agency should know who can raise support cases, which subscriptions it owns and which services may be affected if a contract ends.
We can then prioritise security gaps, arrange user support and schedule changes around business commitments. Where a platform move is needed, our IT migration services can help plan it separately from routine support.
Northern Star can discuss fixed monthly managed support, but an estate agency’s quotation depends on its users, branches, infrastructure and security needs. There is no reliable universal price per negotiator or office. We review the existing setup and agree what is covered, including which projects or third party services need separate consideration.
A single branch using cloud applications will have different requirements from a group with several offices, shared telephony and older on site infrastructure. The number of laptops, remote users and software suppliers also influences the support model.
When comparing quotations, establish what happens when the CRM fails, whether site visits are included, who liaises with software publishers and how monitoring, backups, licences and additional work are charged. Ask about helpdesk availability and the contractual response commitments rather than relying on general promises of instant resolution.
Northern Star’s approach combines technical support with account management, so you can discuss both immediate problems and longer term improvements. Contact our team with your branch count and main systems to start that discussion.
Speak directly with an experienced specialist — no voicemail maze, no scripted support.
Tell us what is slowing your organisation down. An experienced specialist will help you understand the most practical next step.
6 global locations. One local point of contact. London-based support.
Dependable IT support and cyber security for ambitious organisations in London and around the world.
The Leadenhall Building
122 Leadenhall Street
London EC3V 4AB
Schuman Roundabout 2–4
1040 Brussels
14 Wall Street, 20th floor
New York, NY 10005
33 Rue La Fayette
75009 Paris
75 Broadway, Suite 202
San Francisco, CA
Marina Bay Financial Centre
10 Marina Boulevard
© 2026 Northern Star. All rights reserved.