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+44 (0) 800 319 6032
+44 (0) 800 319 6032
Your database is the business. Not the office, not the desks — the candidate records, the client history, the placement data your consultants have spent years building. Most agencies protect it far less carefully than a law firm protects a matter file, and the biggest threat is rarely an anonymous hacker. It is a consultant working their notice period.
Northern Star provides IT support for recruitment agencies that need systems to be quick, always available and genuinely secure. We work with permanent and contract agencies, executive search firms, RPO and MSP providers, and specialist consultancies across technology, finance, energy, healthcare and construction — typically between 5 and 250 users — in London and internationally.
Recruitment has an unusual risk profile. Consultant turnover runs far above the national average, meaning constant churn of starters and leavers, each one an access-control event. Your people work early, late and from client sites, so nine-to-five support does not match the working day. And a slow CRM is not an inconvenience — it is fewer calls made and fewer placements closed.
Meanwhile the compliance load is heavier than most agencies assume. You hold large volumes of personal data with no direct relationship to many of the people in it, you face candidate subject access requests, you carry record-keeping duties under the Conduct of Employment Agencies and Employment Businesses Regulations 2003, and your PSL and framework applications increasingly ask what security controls you actually hold.
8am to 6pm core hours with 24/7 wrap-around cover from our London office, because billing calls start before nine.
we manage the infrastructure, identity, connectivity and integrations behind platforms including Bullhorn, Vincere, JobAdder, Access Recruitment and Salesforce, and coordinate escalations with your vendor.
provisioning and deprovisioning as a defined, same-day process, so new consultants bill from day one and leavers lose access the moment they should.
data loss prevention, bulk-export alerting, download monitoring and audit trails across your CRM and Microsoft 365.
24/7 monitoring, threat detection and response across identity, endpoint and email.
automated retention rules, defensible deletion and DSAR-ready search, so your database stays lawful as well as large.
a named account manager, structured reviews and a roadmap that scales with headcount rather than lagging behind it.
Sixteen years of continuous service, a 95.4 CSAT score across recent client reviews, and a model built on acting as part of your team.
We also cover ground many London providers cannot. Northern Star already operates as the European IT arm for multinational clients, supporting satellite offices through scheduled on-site embedded days alongside remote cover — which matters if you are opening a Dubai desk or a Frankfurt office next year rather than in five years.
Most new clients are fully onboarded within two to four weeks, with no gap in cover and no surprise invoices.
It is managed IT built around three things generic providers tend to underweight: the primacy of your CRM, the pace of consultant churn, and the volume of personal data you hold on people who have never been your client.
The differences are concrete. Speed matters commercially — a CRM taking four seconds to load a record instead of one costs measurable calling time across a floor of consultants, making performance a revenue issue rather than a comfort issue. Access changes constantly — most businesses onboard a handful of people a year; agencies do it continually, and every leaver is a potential data event. Your risk is largely internal — external attacks matter, but the incident that actually damages recruitment businesses is usually a departing consultant with an exported candidate list.
A generalist keeps your email working. A recruitment specialist designs around the fact that your most valuable asset is a database that can walk out of the door every time someone resigns.
Yes. We support agencies running Bullhorn, Vincere, JobAdder, Access Recruitment, Mercury and Salesforce-based systems, along with the surrounding stack — job boards, CV parsing, email integration, dialler and VoIP platforms, and reporting tools.
It is worth being clear about the division of labour. We are your IT partner rather than your CRM vendor: for deep in-application configuration and product bugs we work alongside your platform’s support team and manage the escalation, so your operations manager is not chasing two suppliers who each blame the other.
What sits squarely with us is everything the CRM depends on — identity and single sign-on, conditional access, connectivity, endpoint performance, device configuration, integration health with Microsoft 365, and backups covering data the vendor does not retain for you. Most “the CRM is slow” tickets originate in that layer.
By making it a process rather than a favour. Agencies churn consultants far faster than most sectors, and the usual failure mode is that new starters lose their first day to setup while leavers keep access for weeks.
For starters, we work from a defined build per role, so a consultant arrives to a configured laptop, CRM access at the right permission level, mailbox, dialler profile and MFA already enrolled. Given reasonable notice, they bill from day one.
For leavers, we run same-day deprovisioning against a checklist: sessions revoked, mailbox converted and retained, device wiped or collected, CRM access removed, and mobile access cut. Crucially, we log it — so if a dispute arises later about what someone could still reach after their last day, you have a record rather than a recollection.
Both processes are documented and repeatable, so they do not depend on one person remembering every step.
Speak directly with an experienced specialist — no voicemail maze, no scripted support.
Tell us what is slowing your organisation down. An experienced specialist will help you understand the most practical next step.
6 global locations. One local point of contact. London-based support.
Dependable IT support and cyber security for ambitious organisations in London and around the world.
The Leadenhall Building
122 Leadenhall Street
London EC3V 4AB
Schuman Roundabout 2–4
1040 Brussels
14 Wall Street, 20th floor
New York, NY 10005
33 Rue La Fayette
75009 Paris
75 Broadway, Suite 202
San Francisco, CA
Marina Bay Financial Centre
10 Marina Boulevard
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