Make Microsoft Teams your business phone system. Northern Star helps you plan, deploy and support 8×8 Voice for Microsoft Teams, allowing your people to make and receive business calls in the app they already use, with experienced IT support behind it.
Your team already uses Microsoft Teams to chat, meet and share files. 8×8 Voice for Microsoft Teams adds external business calling to the same familiar app, allowing employees to contact customers, suppliers and colleagues without constantly switching between different communication tools.
Whether your staff work in the office, remotely or across multiple locations, they can make and receive calls through the Teams desktop, mobile or web app. Behind the scenes, 8×8 connects Teams to the public telephone network, providing business calling capabilities without the need to maintain traditional on-site telephone infrastructure.
The result is a more connected working environment, with fewer separate applications, familiar call controls and greater flexibility for your teams.
Our Microsoft 365 services help businesses manage their Microsoft environments every day. We understand how Teams, user accounts, licences and business applications fit together, allowing us to plan a calling solution around your existing setup.
8×8 Voice for Microsoft Teams brings business telephone functionality into the Microsoft Teams experience. It combines familiar Microsoft collaboration tools with cloud-based voice services, helping your organisation manage calls more efficiently.
Depending on your selected licences and configuration, features can include:
For employees, this means a familiar interface for everyday communication. For businesses, it offers a way to bring calling into the wider Microsoft environment while supporting different teams, locations and working arrangements.
The cloud-based service also removes the need for your organisation to operate its own on-premises session border controller for the Teams integration, helping simplify the technical infrastructure required for business calling.
Moving business calling into Microsoft Teams requires more than activating a new licence. Your users, existing numbers, devices and call-handling requirements all need to be considered.
Northern Star helps you plan and manage the transition around the way your organisation works.
We review your Microsoft 365 licensing, Teams environment, existing telephone numbers, office locations and devices to understand your current setup and identify what needs to change.
We plan call flows, ring groups, queues, opening hours and user requirements around your business. Where you have an internal IT department, we work alongside your team to agree a suitable approach.
We coordinate the configuration, testing and rollout of the calling service, working with the relevant telecommunications provider where required. Users can be moved across in a controlled way, with checks to confirm that important calling functions are working as expected.
For projects involving wider changes to your IT environment, our IT migration services can help coordinate the transition and reduce unnecessary disruption.
Once the service is running, our Technical Account Managers remain your point of contact for ongoing IT and Teams calling support, coordinating with the telecommunications provider where necessary. You receive practical assistance from people who understand your wider technology environment.
We use 8×8 Voice for Microsoft Teams ourselves, so we understand how it works in everyday business environments, not just from a product specification. Our team helps you plan, deploy and support the solution alongside your wider IT and Microsoft 365 services.
Businesses choose Northern Star for:
We look at business calling as part of your wider IT environment, considering users, devices, security, connectivity and ongoing support rather than treating telephony as a standalone service.
Our Technical Account Managers take time to understand how your organisation operates, helping you make informed decisions about the technology your teams rely on.
If your people work across multiple countries, our global IT support can complement your calling solution, giving employees a consistent route to technical assistance wherever they work.
Whether you are replacing an existing phone system, introducing Teams calling for the first time or supporting employees across multiple offices, Northern Star can help you understand your options.
Tell us how your organisation currently manages business calls, what challenges you are experiencing and what you want to improve. Our experienced team will review your requirements and recommend a practical approach to 8×8 Voice for Microsoft Teams.
Contact Northern Star or call +44 (0) 800 319 6032 to discuss your requirements.
8×8 Voice for Microsoft Teams is a cloud-based calling solution that lets businesses make and receive external telephone calls directly through Microsoft Teams. It connects Teams to the public telephone network using Direct Routing, allowing employees to use the familiar Teams interface for business calls.
Microsoft Teams provides the user interface and calling controls, while 8×8 supplies telephone connectivity and additional calling features. Depending on the configuration, users can make calls, answer incoming enquiries, transfer calls and access voicemail without switching to a separate application.
Northern Star helps businesses assess their requirements, configure the service and provide ongoing support as part of their wider Microsoft 365 environment.
Northern Star combines practical experience of 8×8 Voice for Microsoft Teams with wider expertise in business IT support, Microsoft 365 and cloud services.
We use the solution within our own organisation, giving us first-hand experience of its everyday functionality. Our Technical Account Managers consider how calling fits into your existing technology, including user accounts, devices, security and business applications.
With over 16 years of IT support experience and six global locations, we can help organisations plan their deployment and support employees across different offices. You also have a familiar point of contact for assistance rather than managing every technical issue independently.
To use 8×8 Voice for Microsoft Teams, your organisation needs an eligible commercial Microsoft 365 or Office 365 licence that includes Teams, appropriate Microsoft Phone System or Teams Phone licensing, and the required 8×8 licences.
Your Microsoft Teams environment must also support Direct Routing. For example, organisations using Teams in Islands mode may need to move to Teams Only mode before deployment.
Northern Star reviews your existing licences, users, telephone numbers and configuration to identify what is already in place and what additional requirements apply.
We can also review your wider cloud services and Office 365 environment to help ensure the proposed solution works alongside your existing business systems.
Microsoft Calling Plans, Operator Connect and 8×8 Voice for Microsoft Teams all provide ways to make external telephone calls through Teams, but they use different approaches to telephone connectivity.
Microsoft Calling Plans provide connectivity directly through Microsoft. Operator Connect allows businesses to use participating telecommunications operators, while 8×8 Voice for Microsoft Teams uses Direct Routing to connect Teams with 8×8’s calling platform.
Direct Routing can provide additional flexibility for organisations that need specific call-routing arrangements, supported devices or integrations with other business systems.
The most suitable option depends on your existing infrastructure, locations, licensing and calling requirements. Northern Star helps you compare the options before recommending an approach.
Yes. Northern Star can help plan and coordinate the move from your existing business telephone system to 8×8 Voice for Microsoft Teams.
We review your current provider, phone numbers, users, handsets, call queues and business requirements before recommending a migration approach. Where possible, we plan the transition to minimise disruption and help employees understand how their calling arrangements will change.
Existing telephone numbers may be transferable, depending on your provider, country and applicable number-porting requirements.
If your telephone migration is part of an office move, infrastructure upgrade or wider technology project, our IT consulting team can help coordinate the work alongside your other IT requirements.
8×8 Voice for Microsoft Teams supports calling through compatible Teams desktop, mobile and web applications. It can also work with supported IP phones, DECT devices, analogue equipment and Teams-enabled devices, depending on your configuration.
Available calling features include inbound and outbound calls, internal extensions, call queues, ring groups, transfers, voicemail and recording.
Additional capabilities may include supervisor monitoring, speech analytics, CRM integrations, electronic fax and queue management through the companion 8×8 application.
Feature availability depends on the licences, services and devices selected. Northern Star can help assess compatibility and recommend suitable equipment, with our hardware and software support service available to assist with deployment and ongoing device management.
8×8 Voice for Microsoft Teams uses cloud-based telephone connectivity alongside Microsoft’s Teams environment. Security depends on the configuration of both platforms, user access controls and the way your organisation manages its accounts and devices.
Businesses should consider strong authentication, appropriate administrative permissions, account monitoring and secure management of calling settings. These measures help reduce risks such as unauthorised access and telephone fraud.
Northern Star can review the Microsoft 365 environment and connect calling security with wider protection through our IT security services.
It is also important to plan how your business will manage calling during an internet or service outage. Our business continuity services can help you consider alternative arrangements and operational requirements.
Yes. 8×8 Voice for Microsoft Teams can support international organisations, with 8×8 providing telephone connectivity in more than 50 countries. Availability, local telephone numbers, calling features and regulatory requirements can vary by location.
For businesses operating across the UK, Europe and the US, a shared Teams calling environment can provide employees with a familiar experience while reducing the need to manage separate telephone systems in every office.
Northern Star has six global locations and experience supporting businesses across borders. We can help assess your requirements country by country and coordinate the deployment alongside your wider IT services.
Our European IT support can also help organisations maintain more consistent IT support across European offices.
The cost of 8×8 Voice for Microsoft Teams depends on your organisation’s requirements, including the number of users, selected licences, calling plans, telephone numbers, devices and additional features.
You may also need appropriate Microsoft Teams Phone licensing alongside your 8×8 service. Implementation, number transfers and integrations can affect the overall cost.
Northern Star provides tailored recommendations and quotations based on your existing setup and business needs.
To get started, tell us how many employees need telephone access, which countries you operate in and what system you currently use.
Contact Northern Star or call +44 (0) 800 319 6032.
Tell us what is slowing your organisation down. An experienced specialist will help you understand the most practical next step.
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