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+44 (0) 800 319 6032
Northern Star can act as an extension of your internal IT team or provide a wider managed support service across multiple offices. We work to agreed processes, escalation routes and priorities so employees know where to go when something goes wrong.
Our support can cover user issues, devices, access, networks, cloud platforms and business applications. For organisations relying on Microsoft collaboration tools, our Microsoft 365 team can help keep accounts, email, Teams, SharePoint and OneDrive working consistently across locations.
International support should fit your business rather than force every office into an identical model. Northern Star can shape coverage around your locations, working hours, user numbers, technologies and internal capabilities. Some offices may need mainly remote support, while larger sites may need planned on-site resource or regular technical visits.
We also connect operational support with cyber security requirements, helping your organisation apply agreed access, device and escalation standards across locations. This gives central teams a more joined-up view of user support and security without creating separate local processes for every office.
Opening an office, relocating a team or rolling out new technology across several countries introduces practical challenges. Equipment, connectivity, access, suppliers, deadlines and local dependencies all need to be coordinated without losing sight of the wider programme.
Northern Star supports international projects from planning through delivery and handover. Our IT consulting specialists can help define requirements, identify dependencies and coordinate technical decisions before implementation begins. We can then support office technology rollouts, cloud changes, user migrations, device deployments and multi-site upgrades.
By connecting project delivery with ongoing support, we can plan documentation, ownership, access and escalation from the start, helping new environments move into normal operation more smoothly.
Northern Star combines UK-based account management with international reach. We support organisations through teams and locations including London, New York, San Francisco, Brussels, Paris and Singapore.
Clients can use us as a complete support partner or as additional capability alongside an established internal IT function. Our service can grow as you add users, offices and projects, while keeping accountability clear. For multi-site equipment requirements, our hardware support service can also help with devices, software and deployment planning.
If your business needs consistent IT support across countries, Northern Star can build a service around your users, locations and operational priorities. Speak to our team about 24/7 support, local assistance, international project delivery and a support model that gives your central IT function better visibility and control.
Answers to common questions from businesses, internal IT teams and MSPs planning support across Europe.
Global IT support gives a UK business one coordinated way to support users, devices, systems and offices operating across more than one country. It can combine a 24/7 helpdesk, remote troubleshooting, on-site assistance, device support, supplier coordination and project resources.
The main benefit is consistency. Instead of every office developing its own process or relying on separate local suppliers, central IT can agree how requests are logged, prioritised, escalated and reported. Users get a clear route for help while the organisation retains oversight.
Northern Star can also support businesses that need focused European support alongside wider international coverage. The service can be adapted around different office sizes, working patterns and technologies.
Northern Star can provide 24/7 support for organisations whose employees work across multiple time zones. This is useful for UK businesses with teams in North America, Europe, Asia Pacific and other regions.
Before service begins, we agree which sites and users are covered, how incidents are prioritised, what requires urgent escalation and where internal teams or third-party suppliers need to become involved. Many user, access, device and cloud issues can be investigated remotely, reducing delays caused by geography.
For organisations that rely heavily on cloud platforms, our cloud services capability can support access, collaboration and productivity across distributed teams. Where an issue needs someone physically present, local or planned on-site assistance can be coordinated according to the agreed service.
Yes. Global IT support can combine remote technical assistance with on-site support, giving international businesses a practical way to handle everyday user issues and situations that require a physical presence.
Remote support suits many software, account, access, Microsoft 365, configuration and cloud-related problems. It also gives employees a consistent support route across locations.
On-site support is useful when equipment needs installing or replacing, network hardware needs attention, desks must be prepared for new starters or an issue cannot be resolved remotely. Northern Star can help determine the right balance for each site.
Support can also be aligned with your organisation’s security services, helping device, access and escalation practices remain more consistent across office-based, hybrid and remote users.
Global IT support can help central IT teams apply agreed technical and operational standards more consistently across international locations. Without coordinated support, offices can gradually adopt different devices, software, access practices or suppliers, creating unnecessary complexity and potential security gaps.
Northern Star works within your organisation’s policies and agreed processes. Support can include consistent onboarding and offboarding, account and access administration, device support, escalation of suspicious activity and coordination with specialist security services.
For businesses planning wider changes, our IT consulting capability can help review security, infrastructure and technology priorities. Microsoft 365, Azure, endpoint controls, email protection, monitoring and vulnerability management may also form part of the wider environment.
The aim is to make sure everyday support and project delivery follow the standards your organisation has approved, wherever users are working.
Northern Star supports organisations with international users, offices and projects, with locations including London, New York, San Francisco, Brussels, Paris and Singapore. This supports coverage across major UK, North American, European and Asian business regions, with remote assistance available elsewhere where agreed.
Coverage should be designed around operational needs rather than a generic country list. One site may need remote helpdesk support, another may require regular on-site assistance, while a temporary rollout may need project resources.
Where equipment is part of the requirement, Northern Star’s hardware support capability can help with device planning, deployment and replacement. Working hours, user numbers, technologies, site access and existing suppliers are reviewed so each location receives an appropriate level of support.
A transition normally starts with discovery. Northern Star needs to understand your users, offices, devices, networks, cloud services, current suppliers, access arrangements and internal responsibilities. We also review unresolved issues, upcoming projects, security requirements and business-critical systems that could affect handover.
For a complex international environment, transition does not always need to happen everywhere at once. A phased approach can begin with one office, region or support category, helping both teams validate processes, documentation and escalation routes before expanding the service.
Our managed SOC capability can also be considered where organisations want continuous security monitoring alongside wider international support.
Pricing depends on scope. Factors can include user and location numbers, support hours, expected ticket volumes, technologies, service levels, on-site attendance, embedded resource, security requirements and project work. Northern Star can review these factors and propose a support structure that fits current operations while remaining flexible as the business grows.
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6 global locations. One local point of contact. London-based support.
Dependable IT support and cyber security for ambitious organisations in London and around the world.
The Leadenhall Building
122 Leadenhall Street
London EC3V 4AB
Schuman Roundabout 2–4
1040 Brussels
14 Wall Street, 20th floor
New York, NY 10005
33 Rue La Fayette
75009 Paris
75 Broadway, Suite 202
San Francisco, CA
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