Our Services

Our services have been developed over the years to offer support to a diverse array of industries and create tailor made support plans for every company we work with.

Domains

Abuse Email

To report abuse from a domain name please go to the contact us page and fill in the contact form detailing the type of abuse and the domain name in question.

Complaints and Escalations

Please use these details to contact us for any domain name related queries you may have, including complaints and instances of domain name abuse, you should expect to receive a response within a few hours and no more than 5 days.

If you require escalation please contact our support team on 0208 831 7244 to speak to one of our domain engineers.

Terms and Conditions

We charge £10 per domain name which covers a 2 year period, this is also the renewal fee. We do not charge for cancellations, changes of registration or transfers. We will email the contact of the account, 30, 15 and 1 day before your domain name is due to expire to ensure you have time to decide if you would like to keep the domain name.

If you wish to keep the domain name or you do not wish to renew please email support@northernstar.co.uk.

If you do not respond the domain name will not be renewed and will be suspended 30 days after the expiry date and cancelled after a further 60 day grace period.

For further information on domain registration and renewal terms and conditions please go to www.nominet.uk/go/terms.